CRTC wants more details on Bell 911 network outage in 2023

The CRTC has asked Bell Canada for additional information regarding the factors that may have contributed to a 911 network outage that affected all of New Brunswick, Nova Scotia and Prince Edward Island on Jan. 31, 2023, which Bell subsequently reported in its annual 911 outage report for that year. The issue reportedly occurred due to network changes with respect to implementation of 10-digit dialling required to support the 988 service on the Atlantic 911 tandems. Both the primary and secondary Atlantic 911 tandems were rendered unable to process 911 calls originating in the Maritimes, resulting in 911 callers in...