CRTC wants more awareness brought to complaints watchdog

By Ahmad Hathout The CRTC is asking Canada’s major telecommunications service providers to explain how their employees are informing customers about the Commission for Complaints for Telecom-television Services (CCTS), after the regulatory said it found an unsatisfactory number of survey participants even knew it existed. The regulator commissioned a survey by Nanos Research, which found only 2 per cent of participants who had an unresolved complaint were made aware of the organization by their service provider. The research was delivered in March. “This finding is supported by consumer feedback data in the CCTS’s annual reports from 2015 to 2023, which shows that...