Cable & Telecom

CRTC streamlines customer transfer process

OTTAWA-GATINEAU - Canadians wishing to switch providers for their television, home telephone, wireless or Internet services will find the process a little easier thanks to a change in CRTC policy on Friday.Consumers will now be able to switch service providers simply by calling the new provider, who can then make all arrangements to have the services transferred over on behalf of the customer. The Commission said that all customer transfers be completed within two business days, except for wireless service where transfers must be completed within 2.5 hours.Consumers may also cancel their services by contacting their current service provider directly, which...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.