CRTC standardizes rules for home phone disconnection

OTTAWA-GATINEAU – The CRTC has approved a new disconnection and deposit code for home telephone services where prices are not regulated. The Commission said Monday that it will accept the recommendations made by a committee of telecom companies and consumer groups that sets out a streamlined code of conduct regarding: - the grounds for disconnection if a subscriber fails to pay their bill; - the notice that phone companies must provide before disconnecting a telephone line; - the hours and days during which companies may disconnect service; - restoration of service when a telephone line is disconnected in error; - provisions to avoid disconnection during disputes over...