OTTAWA – The CRTC has asked Northwestel for information about a service outage in Nunavut lasting from Aug. 3 to Aug. 4, 2022.
According to reports, the “outage was caused by an internal network issue, which impacted various services including Internet and cellular services,” says a letter from the Commission to Northwestel dated Aug. 17.
The CRTC has asked for more information about what happened including the cause, timeline of events, services affected, number of customers affected, whether there was an impact on the ability of residents to access emergency services and steps taken to restore service. Northwestel must submit a detailed response by tomorrow.
The information provided will be included in the CRTC’s ongoing proceeding on telecommunications in the far north and as such, parties to it will be able to incorporate the information into their comments.
The deadline for submissions to the far north proceeding is Oct. 6, 2022. The initial call for comments went out on June 8, 2022, and as of today (Aug. 23), the CRTC has received and posted 23 interventions related to it on its website.
