CRTC seeks feedback on message relay services for hearing/speech impaired Canadians

OTTAWA – The CRTC is calling for comments as it prepares to undertake a review of the regulatory framework for text-based message relay services.Message relay services (MRS) are text-to-voice services that enable people with a hearing or speech disability to make and receive telephone calls. The Commission currently requires wireline telephone service providers to offer two types of MRS: teletypewriter (TTY) and Internet Protocol (IP) relay services. Wireless service providers are generally not required to provide MRS, at present.Specifically, the Commission has asked for input on how MRS could evolve to respond to users’ needs in today’s market, whether the services...