The CRTC in an Oct. 30 letter has asked Bell and Telus to provide information in response to allegations of tariff violations the companies may have committed contrary to the commission’s wholesale fibre access regulatory policy.
It isn’t clear who complained against whom initially, but the telecom regulator gave Bell and Telus until Oct. 31 to provide copies of all communications between the two companies relating to any dispute involving the provision of wholesale high-speed access (HSA) fibre-to-the-premises (FTTP) services at speeds of 1.5 Gbps or higher since Oct. 1, 2025.
In addition, the CRTC asked each for a detailed description of its company’s position regarding the nature and factual underpinnings of the dispute with regards to wholesale provision of HSA FTTP services at speeds of at least 1.5 Gbps in the context of the current dispute. Bell’s and Telus’s responses were to cover both their activities as wholesale service requestors and as provisioners.
The CRTC asked the two telecom giants to justify their view that the wholesale HSA FTTP service offered by the other company is contrary to that’s company’s tariffs, with reference to specific provisions of those tariffs. Furthermore, the commission inquired whether there is any provision in the tariff itself that justifies the non-provision of HSA FTTP services in the current circumstances, and asked for a detailed rationale supporting the companies’ positions.
The commission then asked, if there is no tariffed basis to support non-provision of HSA FTTP services, what other legal bases would justify such a situation. It asked for a detailed rationale from each company to support its position, including any justification permitting entities other than the CRTC to adjudicate such claims.
Given an Oct. 31 deadline to respond to the CRTC’s questions, Bell and Telus had until Monday, Nov. 3 to file replies to the other party’s response to the commission’s request for information.
The commission’s letter said its staff would be communicating with the two companies over the coming days to set out next steps for possible mediation.
