CRTC orders providers actively engage disabled Canadians to address service plan accessibility

OTTAWA – The CRTC is directing wireless service providers to engage in “regular consultations” with disabled Canadians and to file annual reports about the outcome of those discussions. The reports must be filed to the regulator starting June 1, 2023 and must address, among other issues, which disability communities took part in the discussions, the insight gleaned, changes the provider has put in place, the number of subscribers on accessible plans, and the make-up of accessible plans available in the market in the course of the year, including those that were withdrawn. The legally binding order, released Thursday, is a...