CRTC orders Cogeco to ready its mechanized customer transfer process

OTTAWA – The CRTC has directed Cogeco to implement a mechanized customer transfer process for television and Internet services customers as soon as possible, and no later than January 1, 2015.In its decision issued Thursday, the Commission responded to an application by Bell Canada submitted in June claiming that Cogeco’s “large number of manual customer transfer requests were inefficiently diverting Bell Canada’s resources and harming consumers”.As part of the implementation of local competition in the telecommunications industry, a process was developed by the industry for the efficient transfer of a customer’s service, commonly referred to as the customer transfer process....