CRTC offers clarifications around 30-day cancellation policies

OTTAWA-GATINEAU - Telecommunications service providers cannot charge for a service that is not, and cannot be, provided following a cancellation, the CRTC stressed Thursday.The Commission made the comments after issuing two decisions relating to its prohibition of 30-day cancellation policies, a move designed to make it easier for consumers to switch service providers. In the first decision, the Commission denied a request by Telus to direct Shaw Communications to cease requiring the payment of liquidated damages when small business customers cancel retail local voice or Internet services before service installation work has begun.Noting that Telus’ focus on a single service provider makes the...