Cable & Telecom

CRTC mandates paper bills for select Canadians (updated)

OTTAWA and GATINEAU – The CRTC announced today some Canadians are now eligible to receive paper bills from their communications service provider upon request, at no charge. Customers who qualify include those who self-identify as persons with disabilities, those who do not have home Internet access or mobile data services and seniors who are aged 65 or older. Service providers should include this information on their websites and must update their systems as well as train their customer service representatives on the change, a CRTC press release says. Major providers are to report to the CRTC within 90 days on how...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.