CRTC lays out plan for arrival of next-generation 9-1-1 services

OTTAWA–GATINEAU - The CRTC has released an “action plan” designed to improve Canadians’ access to current 9-1-1 services and to prepare for a review of next-generation 9-1-1 services.Next-generation technologies are expected to improve how Canadians communicate with 9-1-1 call centres by enabling them to send text messages, pictures and videos, as well as interact with emergency operators through other means. The CRTC said Wednesday that adoption of these technologies will occur gradually over the next few years, and that it will launch a proceeding in early 2016 to ensure telecommunications service providers’ networks can support new technologies when 9-1-1 call...