CRTC launches consultation on internet labels

By Ahmad Hathout The CRTC has launched an expected proceeding Wednesday into what kind of information and to what granularity consumers need when purchasing internet plans. The commission will look at six issues, it said in the consultation document: standardizing information in a broadband consumer label, such as those on foods; providing clear and comparable information on network performance; measuring network performance and quality; providing information with examples and context; strengthening the position of consumers in their relationships with service providers; and implementing consumer protection measures and identifying associated costs. For labels, the CRTC is soliciting comments on what kinds...