CRTC launches accessible wireless proceeding

GATINEAU — On Monday, the CRTC initiated a proceeding to examine the offer and promotion of accessible wireless plans by wireless service providers and the extent to which these plans meet the needs of Canadians with various disabilities. All retail wireless service providers are required to offer accessible wireless plans and to promote those plans in ways that are accessible, including through stores, websites and customer service representatives. The aim of the proceeding, however, is to look at how wireless service providers are complying with these requirements, whether differences exist between primary and flanker brands, whether the plans currently offered...