CRTC floats new Internet code of conduct

Comments due by December 19OTTAWA-GATINEAU – In an effort to address increasing complaints about Internet services, the CRTC is calling for comments on a mandatory code of conduct for Internet service providers.The Commission said Friday that the proposed new code would establish consumer-friendly business practices, ensure contracts are easy-to-understand, and make it simpler for Canadians to switch providers to take advantage of competitive offers. The code would apply to retail fixed Internet access services provided to individuals and small businesses by large facilities-based Internet service providers.The CRTC also included a working document based in part on certain provisions in the Wireless...