CRTC denies Xplornet’s Internet Code R&V

GATINEAU — The CRTC today denied an application by Xplornet to review and vary the Commission’s 2019 decision which created the Internet Code, specifically regarding the policy covering the conditions under which Internet service providers can disconnect customers. In the Internet Code (Telecom Regulatory Policy 2019-269), the disconnection conditions set out by the Commission say an ISP can disconnect customers who fail to pay a past-due account only if the amount owing exceeds $50 and if the account has been past due for more than two months. During the proceeding which resulted in the Internet Code, the Commission initially drafted...