CRTC calls out communications industry over paper bill fees

OTTAWA – The CRTC has summoned the country’s telcos and TV service providers to a meeting next month to review their practice of charging extra fees to customers who receive paper copies of their bills.Based on the results of last year’s fact-finding exercise on these practices, the Commission said that it discovered “a wide variation” in how companies approach paper bill fees. For example, 36 companies said last November that they do not charge any fees, but 27 companies claimed that their fees range from $0.99 to $5.95 per month for paper bills. While certain companies provide exemptions to these fees, such...