CRTC asks SaskTel to address set-top box issue affecting blind customers

The CRTC has written a letter to SaskTel president and CEO Charlene Gavel asking for help in finding a solution to the problem of the telecom’s set-top boxes allegedly not being accessible to those of its maxTV customers who are blind or partially sighted. The commission received a complaint from a blind SaskTel customer who said the company’s set-top boxes are not accessible because they are not compatible with screen-reading technology. Based on the information filed with the commission, it appears “that SaskTel has no plans to provide a set-top box that is accessible to those customers and that SaskTel does not...