CRTC asks for input on CCTS becoming new TV service ombudsman

OTTAWA-GATINEAU – The CRTC has kicked off a public consultation on whether the Commissioner for Complaints for Telecommunications Services (CCTS) should expand its role to add the duties of television service ombudsman.The review will also include an examination of the CCTS’s structure and mandate, including its administration of the Wireless Code, and the mandatory participation of telecommunications service providers. It will also address whether the CCTS needs to step up its efforts to promote itself to Canadians.Comments are due by August 4, and a public hearing in the Ottawa area will begin on November 3, 2015.“The communication marketplace is becoming...