CRTC approves Bell's AI-based fraud call blocking trial

GATINEAU — The CRTC has approved Bell Canada’s application to conduct a 90-day test of an artificial intelligence-based system the telco has developed for blocking fraudulent and scam phone calls, the Commission announced in a decision Tuesday. Bell first made the request in July 2019 and wanted to conduct the call-blocking trial using AI technology last fall. The Commission came back with an information disclosure directive in January, which Bell subsequently responded to and provided the required information. In its decision today approving Bell’s 90-day call-blocking trial, the Commission set out a number of conditions, including: Bell shall file, on...