Consumers want technology that responds like humans: Ericsson

STOCKHOLM – Driven by consumer expectations, digital technology will increasingly operate on human terms, like body language, facial expression and intonation, and less on clicks and touch, according to an annual report by Ericsson.The 10 Hot Consumer Trends for 2018 report is based on Ericsson ConsumerLab’s global research activities over more than 22 years, and draws on data from an online survey of advanced internet users in 10 influential cities across the world, performed in October 2017. Although the study only represents 30 million citizens, their early adopter profile makes them important to understand when exploring future trends.According to the report, the...