Consumer groups petition cabinet to restore paper billing for Koodo customers

OTTAWA — The Public Interest Advocacy Centre (PIAC) and the National Pensioners Federation (NPF) filed Monday a petition to the Governor in Council (i.e., cabinet) to reverse the CRTC’s decision in March denying PIAC-NPF’s request to require Telus’s flanker brand Koodo Mobile to provide paper bills to customers upon request. Starting in April 2018, Koodo Mobile began changing most of its existing customers’ monthly bills from paper to electronic format. “Canadian consumers deserve a paper bill if they want or need one,” said John Lawford, executive director and general counsel of PIAC, in the news release. “The CRTC and wireless...