Consumer groups call on equal protection for pre-paid, post-paid wireless customers

ELLIOT LAKE, ON - Two consumer groups want the CRTC to overturn a previous decision that they say “sanctioned” a Telus policy, one that in turn highlights “a major flaw” in the Wireless Code.The DiversityCanada Foundation and the National Pensioners Federation filed an application with the Commission this week that seeks to review and vary Telecom Decision CRTC 2015-211, which denied a previous application by the groups claiming that Telus made a material change to customer contracts without consent when applying its Large Prepaid Balance Policy.Under that policy, a Telus prepaid customer who has accumulated an account balance of $300 or more is...