Compliance with CCTS’s public awareness reqs on providers’ websites an ongoing problem

By Ahmad Hathout

More than a quarter of Canadian service providers audited in 2024 by the Commission for Complaints for Telecom-television Services (CCTS) were non-compliant with the CCTS’s requirement to provide information on their websites about the ombuds organization and its free, complaint-resolution service, according to a new CCTS report. Published early Tuesday morning, the CCTS’s 2024 Compliance Report Cards show 18 of 65 audited participating service providers (PSPs), or 28 per cent, had no CCTS information on their websites. The percentage of audited service providers who were fully compliant with the CCTS’s public awareness requirements on their websites was 32 per cent (21 of...