OTTAWA – A court order issued Thursday will allow the Competition Bureau to review customer complaints filed against Bell Canada as part of its ongoing investigation into marketing practices used by the communications giant.
The Bureau said that the Federal Court of Canada order grants its request for records from the Commission for Complaints for Telecom-television Services (CCTS), including copies of consumer complaints filed against Bell relating to its residential services, and written responses to the Bureau’s questions.
“The Bureau is examining potentially false and misleading representations made in connection with the promotion of Bell’s residential services, including home phone, internet and television sold separately or in bundles”, reads a statement by the Bureau, which adds that there has been no conclusion of wrongdoing at this time and no charges have been laid.
The Bureau confirmed that it began its formal inquiry into Bell’s practices last August, and that it would “not hesitate to take action if there is evidence that the Competition Act has been contravened.”
According to Ottawa news site Blacklock’s Reporter (subscription required), credited with being first to report on the “Bell sales sting”, Bureau officers have themselves been the recipients of false or misleading representations by Bell.
