GATINEAU — As the CRTC continues to assess an accusation by Iristel that Rogers has been manipulating caller ID information for some of its mobile customers in order to give itself an undue advantage, the Commission has asked both companies to provide more information for the file.
In July, Iristel alleged Rogers has manipulated caller ID info to make it appear as though mobile calls are originating from the U.S., in order to circumvent routing restrictions and benefit from “more advantageous” termination rates. Most of the phone calls in question appeared to come from a single 212-475-#### phone number (the area code and exchange is registered to Verizon in New York).
In an August 31 reply to Iristel’s Part 1 application, Rogers calls the application “completely frivolous” and says Iristel’s allegations “are false and utterly without foundation”.
In a procedural letter dated November 2 and posted to the CRTC’s website today, the Commission asks Iristel and Rogers to answer several questions by November 13.
In the case of Iristel, the Commission wants data on the number of telephone calls routed to Iristel from the suspect originating number in the U.S., for the period from June 8 to July 29, as well as the amount of revenue lost by Iristel due to the caller location ID (CLID) spoofing episode. The Commission also asks Iristel to provide details regarding any other incidence of CLID spoofing (which didn’t involve the previously identified U.S. phone number), originating from Rogers retail mobile subscribers and routed to Iristel for termination, for the period from May 14 to July 29.
The Commission asks Rogers to describe any actions it has taken, or will take, to prevent a recurrence of the caller ID spoofing episode described in Iristel’s Part 1 application.
The public documents in the file are available here.
