GATINEAU – The squeaky wheel gets the, well, the expanded regulatory proceeding.
Today the CRTC said it would restart its look at regulatory symmetry in the telecom world when it comes to the handling of customer cancellations and transfers (BTNC 2010-406) so that it will include wireless as well.
As reported by Cartt.ca here and here, Rogers Communications repeatedly asked for the Commission to expand the scope of the proceeding, arguing it didn’t make any sense to examine how the transfer of TV, land-line telephony and internet customers from one company to another is handled, but to exclude wireless.
“Given that it is common practice for service providers to offer discounts or other incentives for bundled services, including telephone, television, Internet and wireless services, the Commission considers that it would be appropriate to include wireless service offerings as part of the Commission’s larger examination of customer transfer processes,” reads today’s release.
Comments on the newly grown proceeding are due August 23.
“We are very pleased that the Commission has added wireless services to the proceeding,” Rogers SVP Regulatory Ken Engelhart told Cartt.ca this afternoon. “We believe that this will make the results of the proceeding of greater value.”
– Greg O’Brien
