Commission to improve its customer service

GATINEAU – As part of its overall restructuring, the CRTC issued an unusual call for comments on Friday, asking the industry for input on setting service standards for Commission decisions."The Commission is committed to introduce new streamlining activities, to provide timely responses to industry inquiries and to establish regular reporting mechanisms," reads the public notice. And, it wants to implement the standards in April – of this year. For applications dealt with administratively, the Commission is promising to deal with 80% of them within two months. For those going the Public Notice route that don't raise policy issues or pull...