OTTAWA-GATINEAU – In December, a CRTC-wide structural re-organization was undertaken to respond to shifting communications and media industries and technologies – which has led to the blurring of traditional boundaries and lines of business.
The changes were reported on by Cartt.ca and expanded on in an exclusive interview with Len Katz, the Commission’s executive director, broadcast and telecom.
The objective behind the new structure of the corporate services and operations division "is to create teams that are more flexible and effective in responding to members of the public, the media and all other industry stakeholders. As part of these changes, the Commission announced last week new key contacts as well as reminders of those that remain unchanged.
Planning and process division
This division oversees all Commission processes. It is responsible for managing all public hearings, processes related to fast-tracking applications, Canadian Program Certification and external liaison. For more information, stakeholders should direct questions to any of the following staff:
* Director, Planning and Process – Marcel Touchette, (819) 997-9402
* Manager Public Hearings – Chantal Boulet, (819) 997-4547
* Manager, Broadcasting Process & External Liaison – Cindy Ventura, (819) 953-4405
* Manager, Canadian Program Certification – Daniel Binette, (819) 997-4652
* Manager, Procedures and Systems – Lise Gauthier, (819) 997-4853
* Manager, Telecom Process – Marielle Giroux-Girard (819) 953-5387
Public Affairs (formerly Communications)
The Public Affairs Division oversees all corporate communications, parliamentary and government relations, as well as media relations. All enquiries should be directed to the following key contacts:
* Director, Public Affairs – Denis Carmel, (819) 997-4228
* Senior Manager, Parliamentary and Government Relations – Shannon Day-Newman (819) 997-4427
* Media Relations – All general media enquiries should be directed to (819) 997-9403
Client Services
The Client Services Division still responds to queries, requests and complaints from the public. For all general enquiries and comments, members of the public should continue to direct their calls to our toll-free line at 1-877-249-2782 or TDD line 1-877-909-2782.
