COMMENTARY: Big ISPs must share blame for UBB fiasco

HOW DID A CRTC DECISION on usage-based billing that affects so few total Canadians become a national story and potentially an election issue?It’s your fault, big ISPs.According to recent research, most customers of the large Canadian ISPs were not even aware their Internet packages were subject to bandwidth caps and extra billing if they went over those limits. They didn’t know they were capped and sure didn’t know how much extra it could cost.In short, the big ISPs were and are doing a poor job letting their customers know their limits and what they mean. People aren’t properly informed that...