Cogeco takes home call centre awards

MONTREAL - Cogeco Cable’s call centres won a pair of customer service awards this fall. Two of the them come from the Service Quality Measurement Group Inc. (SQM), an international firm that measures and evaluate call centers in several sectors. Cogeco's call centres, located in Trois-Rivieres, Quebec and Burlington, Ontario were awarded the Highest Customer Satisfaction in the Telecommunications/TV Industry Award, and the FCR and/or Csat Improvement Merit Award, which recognizes the best improvement in first call resolution (FCR) and/or customer satisfaction (Csat) greater than 8% over the previous year. Cogeco accepted the awards this week at the SQM Summit...