MONTREAL – Cogeco Connexion has won four customer service excellence awards from the Service Quality Measurement Group (SQM), marking the seventh time in nine years that the Montreal-based company has been recognized for the service it provides to its customers.
The annual North American Contact Center Industry Awards are based on surveys with customers who have used a call centre and employees who work in a call centre.
Three of Cogeco’s awards came in the Voice of the Customer Excellence category, based on the results of telephone surveys with customers within two business days of their contact with contact centre agents, field technicians and in-store representatives. The awards include Highest Field Services Customer Service for the highest level of satisfaction for the services of the technicians in the field; Highest Customer Service – Retail/Service (storefront); and Highest Customer Service – Telecommunications/TV.
Cogeco also received a Contact Centre Best Practice Award for its performance management system.
In Ontario, Cogeco’s contact centre is based in Burlington, while Quebec customers are assisted by the company’s contact centre in Trois-Rivières.
“I am extremely proud of these four awards from SQM,” said Cogeco Connexion president and CEO Louise St-Pierre, in Monday's news release. “Our powerful connections and the strength of our customer relations are the cornerstones of all our operations, and these awards, three of which come directly from our customers, attest to that. I thank our customers for their trust and loyalty, and I salute the remarkable work of the entire Cogeco Connexion team. Thanks to their solid expertise, we are able to deliver an unrivalled customer experience each and every day.”
www.cogeco.ca
