Cogeco honoured for customer service

MONTREAL - Cogeco Connexion has won four customer service excellence awards from the Service Quality Measurement Group (SQM), marking the seventh time in nine years that the Montreal-based company has been recognized for the service it provides to its customers.The annual North American Contact Center Industry Awards are based on surveys with customers who have used a call centre and employees who work in a call centre.Three of Cogeco’s awards came in the Voice of the Customer Excellence category, based on the results of telephone surveys with customers within two business days of their contact with contact centre agents, field...