Cable & Telecom

Cogeco Data extends three hour guarantee to customers

TORONTO – Cogeco Data Services is kicking its customer service up a notch.The data communications provider said Tuesday that is tweaking its service level agreement so that its four hour Mean Time to Restore (MTTR) clause will be reduced and changed to a three hour Time to Restore (TTR), for all new and existing enterprise metro LAN and managed wavelength customers.Rather than working with averages, the new three hour TTR is a guarantee based on the actual time it will take to have an issue resolved, the company said.  As before, technicians will immediately begin resolving any problem and notify...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.