Citizen engagement key to regulatory success, says CRTC's Blais

OTTAWA – One of the most critical aspects of developing regulation is to actively engage Canadians in their formulation, CRTC chairman Jean-Pierre Blais told the annual workshop of the Community of Federal Regulators in Ottawa on Monday. The CRTC’s new approach of “reaching out to Canadians as citizens, creators and consumers” has both taught some valuable lessons and helped the Commission to become “a more responsive regulator”, he said. Sharing the process around the creation of the new wireless code of conduct, Blais said that the Commission used social media to solicit feedback and draw Canadians in to the issue,...