CES 2021: How trust is required to build on pandemic-caused “seismic shift” to e-commerce

By John Bugailiskis “YEARS OF DIGITAL ACCELERATION have been compressed into months,” due to the ongoing pandemic, said Mastercard CEO Michael Miebach (centre). In 2019 the portion of total commerce that moved online was 13%, but this rapidly increased to 20% in 2020, which he called a “seismic shift.” Speaking at a CES panel entitled “Future Reamagined” he was joined on the virtual stage by Accenture CEO Julie Sweet (right). She called the rapid move to e-commerce “compressed disruption,” due to the pandemic forcing companies to transform multiple parts of their organization at once, instead of sequentially in order to...