Bill shock on the wane, says CRTC Wireless Code report

GATINEAU — Today, the CRTC released its Wireless Code Public Opinion Research – Spring 2021 final report, which finds generally an increasing number of Canadians are opting for unlimited data plans and finding their wireless contracts easier to understand. For the report, the CRTC commissioned Kantar to conduct a public-opinion research survey to obtain tracking data on how consumers understand their wireless service contracts and their related rights, as well as to explore various topics such as wireless complaints, data usage, bill shock and ease of switching service providers. Among the report’s findings, a small but increasing number of Canadians...