OTTAWA – Count the Commissioner for Complaints for Telecommunications Services (CCTS) among those offering their stamp of approval to the CRTC’s revisions to the Wireless Code of Conduct.
CCTS, which administers the Code by using its provisions to resolve customer complaints, said that Thursday's update “clarifies certain Code provisions that were imprecise, modifies others to address changes in the wireless marketplace that have occurred since the Code was originally released, and is intended to give guidance to CCTS in administering the Code.”
“Based on our first review of this comprehensive decision, we are pleased that the CRTC chose to address the concerns that we identified during this proceeding, for example the identification of all contracted services as “key” contract terms”, said CCTS commissioner and CEO Howard Maker, in a statement. “The CRTC also adopted interpretations of the Code that we have been making as we investigate complaints that raise novel issues under the Code, for example our approach to the rules for implementing data overage caps on multi-user plans.”
CCTS will begin to administer the updated Code based on the schedule mandated by the CRTC in the decision, the statement added.
