OTTAWA – The Commissioner for Complaints for Telecommunications Services (CCTS) has issued an updated annotation of the Wireless Code of Conduct to help both consumers and wireless providers better understand the way the Code is administered.
Included in the revised Guide is an explanation of CCTS’ role as Code administrator, updated annotations, and additional case summaries. Readers will also be able to more easily identify case summaries with confirmed breaches and those without, CCTS said Thursday.
The updated annotation may be viewed here. CCTS added that it will continue to update the annotation from time to time to ensure that current issues and trends are made known to consumers, providers, and the CRTC.
“At CCTS, we take our role as Code administrator very seriously” said CCTS commissioner Howard Maker, in the news release. “We know that the industry, consumers, and the regulator are all interested in what we are seeing when it comes to complaints that raise Code-related issues.”
