OTTAWA – After a dozen years of providing dispute resolution service to Canadian consumers, telecommunications and now television service providers, the Commission for Complaints for Telecom-television Services (CCTS) has laid out a strategic plan for 2019-2022 that it says will help it to navigate its expanding mandate.
“With our mandate, vision, mission, values, and value proposition to stakeholders in mind, our goal was to create a strategic plan propelling the CCTS to the next level of organizational maturity over the next four years”, said the organization. “We reviewed dozens of ideas and made tough decisions to focus our organization on three key strategic priorities. We are confident that these priorities will build on our current strengths. They will enable us to handle evolving as a service provider and support consumer needs in the marketplace.”
CCTS said that it kicked off the strategic planning process in mid-2018. The following three high-priority strategic priorities were unveiled this week:
– Deliver an efficient, effective and transparent service delivery to customers and service providers;
– Strengthen organizational capacity, structure and resilience; and
– Build a deeper value-added relationship with stakeholders.
Details on the strategic plan are available here.
