CCTS reminds consumers that service providers must be given first chance to fix problems

OTTAWA – After being deluged with over 1,600 complaints from Public Mobile customers last week after the company decided to increase a popular promotional pricing plan by $10 a month (which it subsequently backed down on), the Commission for Complaints for Telecom-Television Services (CCTS) is reminding consumers that they must first contact their telecom or TV service provider to try and resolve any grievances.In a letter published Tuesday entitled Lessons from the Public Mobile price increase, CCTS took issue with an iphoneincanada.ca article that repeated advice from a social media user about how to file a complaint online with the...