Cable & Telecom

CCTS logs 35% more complaints

OTTAWA – The Commission for Complaints for Telecom-television Services (CCTS) said today it received nearly 19,300 complaints from Canadian telecom and TV customers, an all-time high in the organization’s 12-year history.Given we’re also at an all-time high for wireless and broadband customers in Canada, not to mention how recent news and noise surrounding telecom companies in Canada have likely helped more Canadians realize the CCTS can help, such an increase is not surprising.Canadians, said the CCTS annual report (which tallies complaints for the 12-months ended July 31), complained most often about their wireless service, followed in order by internet, TV...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.