CCTS Hearing day two: Rogers says complaints body should be the very last resort

By Perry Hoffman

GATINEAU – Rogers Communications told the CRTC on Wednesday that the Commissions for Complaints for Telecommunications Services (CCTS) should become “a destination of last resort” for consumer complaints.The country’s largest wireless provider argued during day 2 on the hearing into the CCTS (click here for day one's coverage) the industry should take a page out of the banking sector’s playbook and adopt a model similar to that of the Ombudsman for Banking Services and Investments (OBSI). Kim Walker, Rogers’ Ombudsperson, said during her opening remarks that the OBSI is the final recourse for customers after they’ve exhausted all available options...