CCTS Hearing day three: Shaw and Quebecor agree on mandatory participation; Teksavvy needs deeper help

By Perry Hoffman

GATINEAU - The third day of the Commissioner for Complaints for Telecommunication Services (CCTS) mandate review saw telecom providers in the West and East agree on a few changes to the complaints body. Quebecor Media and Shaw Communications noted in their respective testimony to the CRTC on Thursday they believe it’s natural for the CCTS to conduct some code interpretation.They also believe that participation in the complaints body should be mandatory.Peggy Tabet, senior director of regulatory affairs for telecommunications at Quebecor, noted under questioning that it’s about treating all players equally. In a world where the company is subjected to...