CCTS flagged 2,400 alleged compliance breaches in 2021, annual monitoring report says

Shows increase in instances of service providers submitting incomplete info on complaints OTTAWA – The Commission for Complaints for Telecom-television Services (CCTS) today announced it has published its 2021 Compliance Monitoring Report (CMR), which shows it flagged around 2,400 alleged compliance breaches of its procedural code and accepted 14,923 complaints last year. The report contains data from Jan. 1, 2021, to Dec. 31, 2021, and highlights areas of non-compliance by participating service providers (PSPs). “To ensure that the CCTS can provide free and effective services to consumers whenever they need it, our participating service providers must comply with a range...