CCTS ejects VOIS, refers matter to CRTC

OTTAWA — The Commissioner of Complaints for Telecommunications Services (CCTS) announced Thursday it has terminated the participation of VOIS in CCTS, having found the Calgary-based telecom service provider to be in default on its obligations, subsequent to the investigation of several customer complaints.“The ejection of VOIS from participation was based on its failure to honour the fundamental rules of our process. CCTS investigated six separate customer complaints, and each one concluded with a binding decision requiring VOIS to compensate the customers and take other action. VOIS failed to take any of the steps required of it in these six cases,...