CCTS ejects AllCore, refers matter to CRTC

OTTAWA — The Commissioner of Complaints for Telecommunications Services (CCTS) has terminated the participation of AllCore Communications Inc. (AllCore) after determining that the Hamilton-based telecom service provider failed to comply with a number of mandatory elements of participation in the CCTS.According to a CCTS statement, AllCore failed to honour a binding recommendation issued by the CCTS following the investigation of an AllCore customer complaint. In another case, after a customer complained to the CCTS, AllCore agreed to compensate the customer for a billing problem, but then failed to do so. The company also failed to cooperate with the CCTS during...