CCTS complaints increased 9% last year

Rogers and Fido see largest increases OTTAWA – The Commission for Complaints for Telecom-television Services (CCTS) accepted 17,003 consumer complaints in the past year – a 9% increase compared to the previous year, according to its annual report released today. The annual report covers the period from Aug. 1, 2020, to July 31, 2021. In this timeframe, CCTS concluded 17,506 complaints, a 10% increase from last year (this includes complaints received before Aug. 1, 2020, which were concluded during the year covered by today’s report.) The concluded complaints raised over 42,000 issues. The top issues were billing (16,304), contract dispute...