CCSA Connect: Why independents are beginning to manage their customers' Wi-Fi

“It’s too often about more when it should be about better”ST ANDREWS, N.B. – Broadband network owners large and small are familiar with tech support calls where the customer tells them “the internet isn’t working,” then the customer care rep checks, finds the wired broadband to the home is working just fine, and a truck rolls only to find out the in-home Wi-Fi is the problem.It could be too many devices on the router, extenders that don’t play well with the primary connection or other consumer electronic devices that just won’t connect to the main router.(Ed note: We customers have...