CCSA Connect 2019: Be nice to millennials and other news and notes (and pictures)

KELOWNA – Another successful CCSA Connect conference is in the books as about 200 folks from member companies, tech vendors and programmers made their way to Kelowna for a few days of learning, celebrating and fun.Marketing maven Scott Stratten got Tuesday off to an entertaining, and relevant, start reminding delegates that everything (everything) they or their employees, or contractors do affects their brand and in these days of social media, doing good, or bad, by customers can spread quickly, “but bad travels farther, faster,” he explained.Stratten also noted the paradox of the complaint call – which can be an opportunity...